Contact Us - Kilncraigs building, Greenside Street, Alloa 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by entering your personal details in the 'Claimant' section. Fill in your surname, forename, date of birth, National Insurance number, telephone number, email address, and benefit reference number.
  3. Next, provide information about any children living with you aged 16 or under. List their names, dates of birth, gender, relationship to you, and whether you receive child benefit for each child.
  4. Continue by detailing other individuals over 16 who reside with you. Include their names, dates of birth, National Insurance numbers, relationships to you, income types and amounts.
  5. Indicate the desired start date for Discretionary Housing Payments and explain the reason for your application. Be sure to include any relevant circumstances that may affect your eligibility.
  6. Complete the income and expenditure section by listing all outgoing payments along with their amounts and frequency. This will help assess your financial situation accurately.
  7. Finally, review all entered information for accuracy before signing the declaration at the end of the form.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Telephone us on 01259 450000 (Monday - Friday 8.30 am - 5:30 pm) quoting the Account Reference Number and the amount you are paying.
Further information about paying via Direct Debit can be found on our Council Tax Payments page. Payments can also be made via card by phoning us on (01259 450000) or at your nearest PayPoint outlet utilising your barcoded bill.
If you are in any doubt, please contact the Council Service concerned for guidance, or e-mail us at foi@clacks.gov.uk or use the contact details below.
Please call our contact centre (01259 450000) to speak to someone in person.
PAS helps individuals and community groups to get involved in the planning system in an impartial, open and inclusive way. You can pay for a Planning Application online via the Councils Online Payments web page or by calling our customer services department on 01259 450000.

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People also ask

People under the age of 18 do not have to pay Council Tax. If you and the people you live with are all under 18, the owner of your home can claim an exemption from paying Council Tax. This will end when you, or someone you live with, turns 18.