Translink fare infraction administration office 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by entering your Ticket Number and Date of Issue in the designated fields. Ensure these details match your ticket for accuracy.
  3. Fill in your full name, including last name, first name, and middle name. This is crucial for identifying your appeal.
  4. Provide your complete address, including postal code, to ensure proper communication regarding your dispute.
  5. Enter your daytime telephone number and email address. Note that updates may be sent via email.
  6. Select the applicable grounds for disputing the ticket by checking one or more boxes provided in the form.
  7. In the explanation section, detail why you are disputing the ticket and reference any checked grounds. Attach additional information if necessary.
  8. Sign and date the form at the bottom before submitting it electronically or via fax/mail as instructed.

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If you paid your fare using a contactless debit or credit card, there are two ways you can request a fare adjustment or refund: online through the Translink Ticketing Assistant, or. by calling us on 13 12 30.
To apply for a refund, you should do so online at .translink.co.uk/contactus, quoting your Order Number (beginning in TRN). Since we need to verify your details against our Buy Online Customer Database, refund requests cannot be made in person at NI Railways Ticket Sales offices.
When you submit a fare adjustment request using the Ticketing Assistant, youll receive a Translink case reference number. If we find that you were charged an incorrect fare, a refund will be credited to the card you travelled with. We aim to process your request within 10 business days.

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To dispute your fare infraction ticket and have it reviewed by a Dispute Screening Representative, you must complete and deliver this notice of dispute to TransLink within 14 days of ticket issuance, unless you have been granted an extension pursuant to section 4.1(b) of the fare collection bylaw (the Bylaw), by
How can you claim your refund? You will need to return your unused ticket to the retailer within 28 days of the tickets expiry date if you have a physical ticket. If you booked online or via our mobile app, you can apply online. In both cases, once weve verified the details, we will issue a refund.

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