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Non-emergency patient transport services These services provide free transport to and from hospital for people including: those whose condition means they need additional medical support during their journey. those who find it difficult to walk. parents or guardians of children who are being transported.
Medicaid is required to assure transportation to medical appointments for all eligible individuals who need and request assistance with transportation. Transportation will be available if the recipient receives a Medicaid covered service provided by a qualified Medicaid provider (enrolled as a NC Medicaid provider).
ModivCare: Transportation provider shall submit a W-9, Account Setup Agreement, and the trip information (run sheet, driver log, etc.) to ModivCare securely at ncnetwork@modivcare.com or may request authorization by calling 855-397-3604.
For information about your ride after you set it up, call Ride Assist at 855-397-3602. Use this number to activate a Will Call pickup, or if your transportation is late for a scheduled pickup. Use this number, too, if you need to make a change or cancel a previously scheduled reservation.
The NEMT reimbursement rate for Ambulance NEMT Services was increased from $78.25 to $474.00 with an effective date of Jan. 1, 2019. Upon implementation of the rate increase, claims processed with dates of service from Jan. 1, 2019 through the implementation date will be systematically reprocessed.
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NC Medicaid covers most health services. It includes doctor visits, check-ups, emergency care, hospital services, maternity and postpartum care, vision and hearing services, prescription drugs, behavioral health, preventive and wellness services, dental care, medical-related devices and more.

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