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To pay your fee, log into your case in CEAC and click the PAY NOW button under Affidavit of Support Fee or IV Fee on your summary page.
National Visa Center (NVC): For NVC case-specific inquiries, you may call 603- 334-0700 or email NVCInquiry@state.gov. Please note that a limited number of refugee follow-to-join cases are processed overseas with the assistance of a Department of State-funded Resettlement Support Center (RSC).
Im not able to log into CEAC. What should I do? If you are using the correct case number and invoice ID to log in and you are receiving an error message, please take a screenshot of the message and send it to us using the Public Inquiry Form. The Submit Documents button isnt working.
The main issue is the browser. In the CEAC site, they recommend the use of Internet Explorer 8 and higher. There is no Internet Explorer anymore because it had been replaced by Edge. The CEAC site is not optimized for Edge, hence the issue, but you can get it to work by turning on the IE mode in the settings.
WEB: nvc.state.gov/ceac PHONE: 1-603-334-0700 QUESTIONS: nvc.state.gov/ask You will not be able to upload any civil documents for a visa applicant until he/she has submitted the immigrant visa application.

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Make sure you are using a supported browser. CEAC is compatible with most major browsers, but it is always best to check the CEAC website for the latest list of supported browsers. Clear your browsers cache and cookies. This can sometimes help to resolve login issues. Try logging in from a different device.
If you are unable to pay the USCIS Immigrant Fee before you leave to come to the United States, you must pay this fee after you are admitted to the United States. If USCIS does not have a record showing you paid the USCIS Immigrant Fee, USCIS will send you a notice with instructions on how to pay the fee.
What do I do if CEAC does not allow me to pay fees online? Please send a screenshot to NVC by using the Public Inquiry Form for assistance. Do NOT attempt to make payments by mail.

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