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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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How much is a pet health check appointment? The cost of our pet health check is £42 (prices at Oct 2019). Any additional treatments or procedures arising are charged in addition to this.
If your details do not match the information we hold for you, you will be unable to complete the registration process. If you continue to have problems registering, please email us at info@animalfriends.co.uk or call us on 0344 557 0300.
It is an online service that enables vets who have registered to submit a claim online directly to Animal Friends on your behalf, after taking a few details from you. In many cases we're able to pay successful claims within 48 hours.
Helping your pet with arthritis If you suspect your pet might be suffering from arthritis, then make sure to speak to your vet as soon as you can. They will then be able to help you and your pet with diagnosis and treatment.
Yes, we can pay your vet directly at their discretion. This can be done by ticking the 'Pay my vet directly' box on the claim form. Alternatively, your vet can claim directly by using Pawtal, our online claim system for vets only.
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People also ask

Send your claim, or ask your vet to send your claim to us as soon as possible, preferably within 90 days of your dog having treatment. We will aim to process your claim within 5 working days.
Yes, we can pay your vet directly at their discretion. This can be done by ticking the 'Pay my vet directly' box on the claim form. Alternatively, your vet can claim directly by using Pawtal, our online claim system for vets only.
How soon can I claim on pet insurance? As you can see from our list of waiting periods, you will usually have to wait around 14 days before you can claim on a pet insurance policy for an illness. The waiting period for accident claims is shorter - usually it's 48 hours.
Pawtal is our online claims system for vets and allows us to pay you or your vet directly. It is not designed for customers to use, only vets.
Most insurers then need you to fill in a claim form and gather together the relevant documentation to support the claim \u2013 such as medical receipts or invoices. If your pet has already had medical treatment and the vet's bill is outstanding, you may need to pay it before you get the money from your insurer.

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