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Making a claim However, typical requirements include: When registering a claim, you may be asked questions by the insurer such as what the claim is for; or what the illness/injury is; when you first noticed the pet became unwell; which vet you have attended and the first date of any treatment.
Insufficient Evidence: One of the most common reasons insurance companies deny property damage claims is inadequate evidence. You may need paperwork, receipts, video, photos, and witness statements to support your claim.
To make a claim simply complete the relevant claim form for the treatment or incident in question. Head to our Claims page for more information on how to submit your claim. Your vet may also be able to submit a claim on your behalf.
How to make a pet insurance claim Call your pet insurers claims department. Give your insurer the details of whats happened to your pet and the costs involved. If your pet needs medical care and is already being treated, give the name of the condition and the treatment or operations required.
Submit a completed claim form to the pet insurance company via its website, app, mail, email or fax, along with a copy of the itemized invoice, relevant medical records and any other required documentation.
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We wont cover vet fees for any other animal thats injured or killed by your pet. You wont be covered if your pet injures someone or damages their property at your workplace. Costs for routine, preventative, elective or cosmetic treatments. Examples of this include costs for grooming, vaccinations or neutering.
How can I make a claim? To claim for vet fees for pets or horses, or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claims system for vets. This means there is no paperwork required and claims can be dealt with much quicker.
Step 1: Conduct a Direct Pay Pre-Check. Step 2: Know Your Waiting Period. Step 3: Review Policy Coverage, Terms, and Conditions. Step 4: Obtain a Claim Form and Fill It Out. Step 5: Submit the Claim. Step 6: Verify That Your Claim Was Received. Step 7: Wait for Claim Review and Processing.

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