Animal friends claims form 2025

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The document is a Pet Claim Form for veterinary fees from Animal Friends Insurance Services Ltd. It outlines the necessary information and steps required for policyholders to submit a claim, including details about the pet, treatment history, and vet information. Important notes emphasize the need for complete documentation to avoid delays in processing claims.

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Click ‘Get Form’ to open the animal friends claims form in the editor.
Begin by filling out the 'ABOUT YOU' section. Provide your policy number, name, address, and contact details. Ensure all information is accurate to avoid delays.
Next, complete the 'ABOUT YOUR PET' section. Include your pet's name, date of birth, breed, and whether they are a rescue. Indicate if your pet has been neutered or vaccinated.
In the 'DETAILS OF YOUR PET’S CONDITION' section, provide the condition name as advised by your vet and any relevant dates regarding when you noticed signs of illness.
Fill in your current and previous vet’s details accurately. This includes names, addresses, and contact numbers to ensure smooth communication.
Finally, review the 'YOUR DETAILS & DECLARATION' section. Sign and date the form to confirm that all information is true before submitting it via post.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Is Animal Friends a good pet insurer?

For over 25 years, weve been dedicated to providing UK owners with unique pet insurance cover, and now, our policies and customer service have won us Defaqtos Pet Insurer of the Year 2024/25 award!

How long do I have to make a claim for Animal Friends?

There is no time limit to claim back your vet fees. However, to help us handle your claim as quickly as possible, please send all claim forms as soon as possible after your pet or horse receives treatment.

How to submit a claim to pet insurance?

Submit a completed claim form to the pet insurance company via its website, app, mail, email or fax, along with a copy of the itemized invoice, relevant medical records and any other required documentation.

How long does it take Animal Friends to process a claim?

Registered Office: Animal Friends House, 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Please send us your fully completed claim form. We aim to process your claim within 2 working days following receipt of all required information.

What does animal friends insurance not cover?

We wont cover vet fees for any other animal thats injured or killed by your pet. You wont be covered if your pet injures someone or damages their property at your workplace. Costs for routine, preventative, elective or cosmetic treatments. Examples of this include costs for grooming, vaccinations or neutering.

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How to make a claim for Animal Friends?

Option 1 - Ask your vet to submit a claim online, on your behalf. Your vet can submit a claim through Pawtal, our free online claim system for vets. This means that there is no paperwork required and claims can be dealt with much faster!

How do I make a pet claim?

Your insurer will send you, or direct you to download, a claims form. This will have a section to be filled out by you and a section for your vet. In some cases, the vet will be able to claim the money direct from the insurer, so you only have to pay out your excess.