Citizen Complaint Form - Volusia County Sheriff's Office 2026

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  1. Click ‘Get Form’ to open the Citizen Complaint Form in the editor.
  2. Begin by filling out the 'Complainant' section. Enter your first name, middle initial, last name, and date of birth in the format MM/DD/YY. Indicate your sex by selecting M for Male or F for Female.
  3. In the 'Personnel Involved' section, provide the names and identification numbers of any department members involved in the incident, if known.
  4. List any witnesses by entering their names, addresses (including P.O. Box for mailing), and phone numbers in the 'Witnesses' section.
  5. Describe the nature of your complaint in your own words under 'Complaint'. Include details such as date/time of incident and location.
  6. Provide a complete description of the incident in the 'Detail by Complainant' section. If necessary, use a continuation form for additional details.
  7. Remember to sign the form before a notary public or law enforcement officer. If you are a minor, ensure a parent or guardian signs as well.

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Complaints may be made in person at the Internal Affairs Unit, located at the Law Enforcement Center (425 Grove Street, Saint Paul). The Law Enforcement Center is open to the public Monday through Friday, 8 a.m. to 4:30 p.m. (excluding holidays). The Internal Affairs Unit can be docHubed at 651-266-9290.
We all know to call 911 in an emergency, but did you know there is a non-emergency number, 407-836-HELP (4357) for reporting suspicious activity, parking complaints or after-the-fact crimes (such as auto burglary)?
Filing a report on-line may only be done if: The incident is not an emergency. The incident occurred within unincorporated Volusia County, the City of Deltona, the City of DeBary, or the City of Pierson. If the incident occured outside of these areas, please contact your local law enforcement agency.

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What reports are obtainable and how do I obtain them? In person: Volusia Sheriffs Office. Records Section. 4th floor of the Thomas C. Kelly Administration Center. Telephone: (386) 736-5962 in the West Volusia area. Mail a request (printing fees may apply) to: Volusia Sheriffs Office. ATTN: Records Section. P.O. Box 569.
IMPORTANT: If you are observing suspicious activity in progress, please call us at 911 if you need immediate assistance. In a non-emergency situation, please call us at 386-248-1777 to docHub our Communications Center, which can dispatch a law enforcement officer to your location.
Complaints can be made during normal business hours at most of our stations located throughout the county. If this is impractical, you may telephone the Internal Investigations Unit at (714) 834-5548. 2. After normal business hours, complaints can be made to the Sheriffs Department Commander at (714) 647-7000.

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