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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Log in or register at online.metlife.com to manage your account....For all other forms, please contact a customer service representative at 800-638-5000. Learn about the claims process and what you'll need to submit your claim. Get answers to frequently asked questions. Search for a life insurance policy. Start a claim.
Can I check the status of my claim? Yes, you can. Once we receive the documents, you can call our customer service team at 1-800-638-5000 for updates. If you're filing as an individual beneficiary, we can also send you status updates via email or text if you selected one of these options when completing the claim kit.
You can reach us at 1-800-638-7283. We're available Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern time. View your balance, statements and go paperless by logging into MetOnline.
Log in or register at online.metlife.com to manage your account....With MetOnline servicing, you can: Enroll in MetLife's eDelivery. ® Change your address and/or phone number: watch video. Update your beneficiary. Update your policy information. Review your coverage and premium. Initiate a withdrawal.
Log in or register at online.metlife.com to manage your account....For all other forms, please contact a customer service representative at 800-638-5000. Learn about the claims process and what you'll need to submit your claim. Get answers to frequently asked questions. Search for a life insurance policy. Start a claim.

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You can reach us at 1-800-638-7283. We're available Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern time. View your balance, statements and go paperless by logging into MetOnline.
You may make withdrawals by written request, telephone (subject to MetLife's current procedures), or by using the checks we supply to you. The checks are drawn on a bank account made available to you at a bank chosen by MetLife. Each withdrawal must be $250 or more.
ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID) Policy surrender or cancellation form. Latest contact details.... Original policy documents. Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch) Canceled cheque of the insured's name.
Log in or register at online.metlife.com to manage your account....With MetOnline servicing, you can: Enroll in MetLife's eDelivery. ® Change your address and/or phone number: watch video. Update your beneficiary. Update your policy information. Review your coverage and premium. Initiate a withdrawal.
Insured/insured life Cash values can be accessed through loans and/or withdrawals, but these will reduce the death benefit and may have tax consequences. In addition, withdrawals from some policies may be subject to surrender charges and could have a permanent effect on the cash value and the death benefit.

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