City of houston leak adjustment form 2025

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Have you called the City of Houstons 3-1-1 Houston Service Center at 3-1-1 or 713.837. 0311 to report your concerns? You can also report your request online at .houston311.org or download the Houston 3-1-1 app to your smartphone or tablet.
The City of Houstons reliable surface water rights consist of a combination of reservoir and run-of-river yield from Lake Livingston, Lake Houston and Lake Conroe and from river flows within the lower Trinity River.
If you think youve been overcharged for your water bill, you can contest it by reaching out to Houston Public Works. Customers can call 713-371-1400 for customer service or email: customer.service@houstontx.gov.
Youll need to make sure the high-water usage is not from a leak in or around your home. If you find that you have a toilet leak that may have caused more water usage than normal you should get it repaired. That is the only type of leak the city will not adjust your bill for.
When residents report a leak by calling 3-1-1, the city first sends an inspector to determine if the leak is on the citys side or the homeowners. KPRC 2 DRAINED Investigation answers your questions about water leaks in Houston. (Copyright 2025 by KPRC Click2Houston - All rights reserved.)
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Initially contact the 3-1-1 service request line at 713.837. 0311 or fill out the online form available at Houston 3-1-1 Service Request Index to report a minor water main break. To follow up on the request please e-mail the office at districtf@houstontx.gov with your 3-1-1 service number.
Natural Gas Leaks. Go to a safe location and call CenterPoint Energys natural gas leak hotline at 713.659. 2111 or 800.752. 8036 and call 9.1.
About Houston 3-1-1 From traffic fines and sewer concerns to pothole problems and neighborhood complaints, Houstonians can call 311 and speak to one of our highly trained Agents. From outside the City of Houston, callers simply dial 713-837-0311. Agents are available 24/7 to answer your calls.

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