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INFORMATIONAL LETTER NO 2035 - Iowa Department of Human

INFORMATIONAL LETTER NO 2035 - Iowa Department of Human-2025

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This document is an informational letter from the Iowa Department of Human Services regarding the transition of Medicaid services following the exit of UnitedHealthcare as a Managed Care Organization (MCO) effective July 1, 2019. It outlines billing procedures for services provided before and after this date, introduces Iowa Total Care as a new MCO, and provides details on member choice, prior authorization processes, eligibility verification, and claims submission guidelines for providers.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Who is the director of the Iowa Human Services Department?

Praised for transformative leadership, Kelly Kennedy Garcia serves as the inaugural Director of the Iowa Department of Health and Human Services (HHS). Governor Kim Reynolds appointed Garcia to oversee the states social services agency in November 2019.

What is the Iowa Department of Human Services responsible for?

The Iowa Department of Health and Human Services provide services for adoption, foster care, children and family guidance, child care, child support and recovery, civil commitment for sexual offenders, diversion programs, family investment programs, food assistance, health insurance premium payment, healthy and well

How do I contact Iowa Medicaid provider?

Questions in completing this application may be directed to Iowa Medicaid Provider Enrollment Unit at (800) 338-7909 (option 2) or (515) 256-4609 (option 2).

What is the email address for Medicaid in Iowa?

The email address is IMEMemberServices@dhs.state.ia.us. You may also find further information on existing Iowa Medicaid Providers on the HHS website at: .

How to check Medicaid status in Iowa?

Call our toll-free Provider Services number at 833-404-1061 from any touch-tone phone and follow the appropriate menu options to reach our automated member eligibility-verification system 24 hours a day. The automated system will prompt you to enter the member Medicaid ID and the month of service to check eligibility.

What is the email address for Tmhp?

For additional enrollment walkthrough assistance please contact the TMHP Contact Center (800-925-9126) or TMHP-CSHCN Services Program Contact Center (800-568-2413) or send an email to provider.relations@tmhp.com to request assistance with enrollment questions.

How do I email the DHS in Iowa?

Welcome to the Office of Kelly Garcia, the Director of the Iowa Department of Health Human Services (HHS). Kelly wants to hear from you request a meeting with her by emailing director@dhs.state.ia.us.

INFORMATIONAL LETTER NO 2035 - Iowa Department of Human-2025

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