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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Visit phoneclaim.com/att or call 888.562.8662 to check current eligibility. Same day repair option depends upon claim approval time, part and technician availability.
If the device was stolen, immediately report the theft to the police, including the make and model, serial and IMEI or MEID or ESN number. Some service providers require proof that the device was stolen, and a police report would provide that documentation. Immediately report the theft or loss to your service provider.
If it turns out youll need a replacement phone, you wont have to wait long; we ship 96% of replacement devices the very next day*.
Youll need to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.
Because phone theft is the last thing you should worry about. Cell phones are usually covered by renters or homeowners insurance policies under the personal property coverage part of your policy. Retail phone protection plans might cover accidental damage, but probably wont cover theft.
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Go to phoneclaim.com/att or call us at 888.562.8662 to start a claim.
Go to phoneclaim.com/att or call us at 888.562.8662 to start a claim.
After you file a claim for your lost or stolen device and its approved, well send you a replacement as soon as the next day. No need to stressits all part of your plan! ATT Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.

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