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Click ‘Get Form’ to open the Water Service Adjustment Request - ATL 311 in the editor.
Begin by entering the date at the top of the form. This helps establish when your request is being submitted.
In the 'Dear Customer Service' section, provide your account number and indicate if a leak was discovered. Specify who repaired it and include the date of repairs.
Fill in your name, mailing address, service address, and phone numbers in the designated fields to ensure accurate communication.
Attach any supporting documents such as purchase receipts or plumber’s statements by using our platform's upload feature for easy submission.
Finally, review all entered information for accuracy before submitting your request through our platform.

Start using our platform today to easily complete your Water Service Adjustment Request!

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Why is my Atlanta sewer bill so high?

The sewer portion of the bill is based on the amount of water that a family uses and is docHubly higher than the water portion of the bill. That is because it is vastly more expensive to treat wastewater for return to the river than it is to treat river water for drinking.

What is ATL311?

The City of Atlanta is pleased to provide residents and customers with Atlanta 311 (ATL311). 311 is Atlantas primary phone number for government information and non-emergency services. Whether youre a resident, business owner, or visitor, help is just a click away.

How do I dispute a water bill in Atlanta?

For more information on how to request an adjustment, dispute a bill, or request an appeal, please visit .ATL311.com. Information about the Water and Sewer Appeals Process is also available at ATL311.com or call 404- 546-0311.

What is the City of Atlanta water assistance program?

The City offers financial assistance to low to moderate income ratepayers who are having difficulty paying water and sewer bills through an innovative program called Care Conserve.

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