GENERAL COMPLAINT - Virginia Department of Motor Vehicles 2026

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  1. Click ‘Get Form’ to open the GENERAL COMPLAINT form in the editor.
  2. Begin by filling out your personal information in the 'REPORTING INDIVIDUAL INFORMATION' section. Include your name, address, and contact details. Indicate whether a DMV law enforcement agent can contact you.
  3. If applicable, provide details about the victim in the 'VICTIM INFORMATION' section. Ensure all relevant fields are completed for clarity.
  4. In the 'VEHICLE INFORMATION' section, enter details about any involved vehicles, including make, model, year, and VIN.
  5. Detail the incident in the 'INCIDENT DETAIL INFORMATION' section. Specify if it has been reported to another agency and provide a description of what occurred.
  6. Complete any additional information that may assist in the investigation in the 'ADDITIONAL INFORMATION' section.
  7. Once finished, save your form electronically and submit it via email or mail as instructed.

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We collect complaints about hundreds of issues from data security and false advertising to identity theft and Do Not Call violations. We use these complaints to bring cases, and we share them with law enforcement agencies worldwide for follow-up.
If the dealership is creating false or deceptive advertisements, youll want to file your complaint with the Federal Trade Commission or FTC. However, for issues such as errors in your auto-loan or contract agreement, youll want to file your complaint with the Consumer Financial Protection Bureau instead.
0:27 3:27 However they do not need to prove the allegations at this stage. Instead they must show that thereMoreHowever they do not need to prove the allegations at this stage. Instead they must show that there is enough reason to proceed with legal. Action such as making an arrest or holding an arraignment.
You may complete a complaint form online or download one of our complaint forms. For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.
You can file a complaint with the Motor Vehicle Dealer Board by: Completing the Online Request for Consumer Assistance Form. Emailing the MVDB at dboard@mvdb.virginia.gov. Calling the MVDB Consumer Assistance Analysts at (804) 367-1100. Faxing a written request and supporting documentation to (804) 367-1053.

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Consumer complaints should be referred to: DMV Motor Carrier Services Phone: (804) 249-5130 Email: mcsonline@dmv.virginia.gov Page 2 Must be covered under a TNC insurance policy meeting the requirements of Va. Code 46.2-2099.52, as applicable.

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