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What is neglect? A child is neglected if the child does not receive proper care, supervision, or discipline, from the childs parent, guardian, custodian, or caretaker; or the child has been abandoned. A child is neglected if the child lives in an environment injurious to the childs welfare.
For questions regarding the complaint process, please contact the Board office at 1-336-625-1679.
YOU MAY ALSO CONTACT THE NORTH CAROLINA EBT CALL CENTER AT 1-866-719-0141 or Relay Services: 771 IF YOU NEED ASSISTANCE.
Call the Child Protective Services HELP line at 980-31-HELPS (43577) to report allegations of child abuse, neglect or human trafficking. This hotline is open 24 hours a day, seven days a week; including holidays. All calls will be kept confidential.
Due to circumstances surrounding the COVID-19 situation, we are not able to process hard copy complaints that are mailed in to us the same way we have in the past and request that consumers submit complaints to us via the online form or by calling our consumer assistance line at (919) 716-6000.
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Call 1-800-662-7030 (English, Spanish).
CPS cannot enter your home without your permission. Unless CPS has a court order, or they believe your child is in immediate danger, they cant enter your home unless you say its okay. If a CPS social worker comes to your home for a visit and youre unprepared, simply tell them that its not the best time.
You may also report changes online at . Report changes within 10 days from when they occur but, no later than the 10th day of the next month. If you do not report changes, you may have to repay benefits you receive incorrectly, be fined, or prosecuted.
You can docHub the ADA Information Line at 800-514-0301 (voice) or 1-833-610-1264 (TTY).
Local Government and Social Care Ombudsman The Ombudsman looks at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. It investigates matters fairly and impartially and is free to use.

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