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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How does GOAT work for sellers?

Sellers, including retailers and boutiques, list their items for sale on GOAT, while buyers peruse over a million listings. Resale products, including sneakers, are required to ship to us for verification first to ensure they are authentic and as described. Once verified, well ship them to you.

How much does GOAT charge for selling?

The amount of the commission fee is 9.5% + seller fee for a seller in good standing. The commission fee can increase to 15% + seller fee and a maximum of 25% + seller fee depending on the number of seller cancellations and verification issues, as described in more detail below.

Does GOAT refund lost packages?

We will consider this as a delivered package and will not accept refunds if you state the package was lost or stolen. Express shipping company will require your signature upon delivery which will make it more secure and reliable.

How long does a GOAT claim take?

A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. Approved claims may be refunded in GOAT credit to be used towards a future purchase to allow you to replace your lost item as quickly as possible.

Does GOAT refund stolen packages?

We will consider this as a delivered package and will not accept refunds if you state the package was lost or stolen. Express shipping company will require your signature upon delivery which will make it more secure and reliable.

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How long does GOAT take to find a replacement?

If you dont accept the issues found during verification, we will first attempt to find you a replacement order. If a replacement order cannot be found within 24 hours, you will have the option to receive a full refund either in the form of GOAT Credit or back onto your original payment method.

How long does GOAT support take to respond?

Once we receive your sneakers, it typically takes 1-2 business days for authentication. As an exception, very unique or limited SKUs may require further verification and additional processing time. Your earnings will be available for cash out in the GOAT app as soon as our specialists have authenticated your sneakers.

What happens if GOAT seller doesnt send shoes?

If your sale is not shipped within 3 business days (MondaySaturday for FedEx, UPS and USPS, excluding holidays) from when the order was placed, GOAT will cancel the sale.

How long does a refund from GOAT take?

Please allow your financial institution 3-5 business days (Monday - Friday excluding holidays) to fully process the refund.

How can I contact GOAT?

We currently dont have a customer service phone number but you can contact us 24/7 by submitting a support request.

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How does GOAT work for sellers?

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Does GOAT refund stolen packages?

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