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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Can you send ghds back without receipt?

Dont be worrying if you dont have the original box, or if you havent got the receipt (eg. you may have been given them as a gift). GHD can tell the exact age of them from the codes that you will be asked to supply.

Does ghd have a money back guarantee?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date you purchased it.

How do I send my GHD back?

SENDING THE PACKAGE We highly recommend that you use a registered insured delivery service. This will allow you to keep track of your package. The package should be sent to the address on the pre-paid label produced at the end of the returns form process.

How do I return a product to GHD?

Please fill in the returns form here: and follow the instructions to return your styler to ghd for repair or replacement.

How many years do GHDS last?

If you find yourself going over the same patch of hair multiple times, its probably time to trade in for a new model. Straightening irons normally need to be replaced every 2-3 years, Jackie said.

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Can you return used GHD?

But if, for any reason, you need to return your styler or any other ghd product, well ensure the whole process is as simple and speedy as possible. If you purchased your product on ghdhair.com please select Internet Returns to see details of our no quibble returns policy. HI GORGEOUS, PLEASE SELECT YOUR LOCATION.

What causes ghd to stop working?

They can blow prematurely for no reason other than prolonged use. However it could have blown due to a component failure on the chipboard that requires a full chip board replacement. It could also be the sign of a faulty thermostat that reads the temperature of the plates.

Does GHD have a money back guarantee?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date you purchased it.

What is the lifespan of ghd straightener?

Straightening irons normally need to be replaced every 2-3 years, Jackie concludes. Store yours in a heatproof zip-up case for maximum use.

How do I return a product to ghd?