LOST /STOLEN CARD REPORT FORM - Equity Bank 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by entering the Log Number, Date, and Time reported to the Card Centre at the top of the form.
  3. In the section labeled 'I/We', provide your full name as the cardholder reporting the loss.
  4. Fill in your Account Number and include details of any other person reporting, if applicable.
  5. Indicate whether the card was lost, stolen, or if there are other circumstances. Specify your relation to the cardholder.
  6. Complete the Cardholder's Name, Branch, Home Address, Postal Address, City, and Country fields accurately.
  7. Document when and where the card was last used by filling in the relevant fields for Date and Amount.
  8. Provide your Home Telephone Number and Mobile Number along with an Estimated Balance of your Account.
  9. Enter your Card Number and describe the circumstances surrounding its loss or theft.
  10. Indicate if the card is linked to an ATM and whether you require an Emergency Replacement Card.
  11. List any other cards or documents that were lost or stolen before signing and dating at the bottom of the form.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Online Banking In the Manage your debit card section select Report your card lost and order a replacement or Order a replacement for a damaged card. Fill in the details we are asking for on the form. Please select Confirm to complete your request.
Call or get on the mobile app and report the loss or theft to the bank or credit union that issued the card as soon as possible. Federal law says youre not responsible to pay for charges or withdrawals made without your permission if they happen after you report the loss.
Call your card issuer right away if your card or PIN is lost or stolen or if you see unauthorized charges. If you wait too long to report, you could be responsible for more or all of the unauthorized or incorrect charges.
You should notify the bank immediately after learning of the loss or theft of your access device (ATM/debit card). If you do so within two business days, your liability will be the lesser of the following: $50. The amount of unauthorized transfers that occur before the bank receives notice.
If the card is suspected to be compromised, change the PIN at an ATM location. Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately . The cardholder can also self-block the card through the Equity APP.

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