Citibank Dispute Form - shsu 2026

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  1. Click ‘Get Form’ to open the Citibank Dispute Form in the editor.
  2. Begin by entering your name and the date at the top of the form. This ensures that your submission is properly identified.
  3. Fill in the cardholder’s name and account number accurately. This information is crucial for processing your dispute.
  4. Select the appropriate reason for your dispute from the provided options. Make sure to check only one box that best describes your issue.
  5. If applicable, provide additional details about the transaction, including dollar amounts and merchant names, in the designated fields.
  6. Attach any necessary documentation, such as receipts or correspondence with merchants, using our platform's upload feature.
  7. Review all entered information for accuracy before signing at the bottom of the form. Your signature confirms your request for investigation.
  8. Finally, save your completed form and send it via fax or mail as instructed on the document.

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Temporary Credit When you file a dispute with Citi, you can get a provisional credit for the disputed amount applied to your credit card account. This credit is conditional and will be reversed if the investigation determines the charge is valid.
Youve disputed an error on your credit report with Citibank, and now youre wondering how long itll take them to investigate. Typically, Citibank has 30 to 45 days to look into your dispute and resolve the issue. During this time, theyll verify the information and make corrections if necessary.
With Citi credit cards, you can dispute a transaction by visiting your Account Details page. You can also manage your open and closed disputes by visiting the Dispute Center in your online credit card account. You must contact Citi to dispute a charge within 60 days after the error appears on your statement.
E-mails for disputes and Declarations of Fraud will come from Affidavitedelivery@citi.com. The e-mails will be in response to a call from you or an appropriate APC/PA regarding your account.
What happens once you dispute a credit card charge? Typically, while the dispute is under review, you are not obligated to pay for the charge or charges you are disputing, and you are not subject to any interest on those charges. You may get a temporary credit until they resolve the dispute.

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