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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Can you take a later FlixBus?

No, it's not possible to get on the bus at a later stop. Your ticket is only valid for the stop that you booked. If your plans change, don't forget that you can change your booking up to 15 minutes before departure.

How did FlixBus start?

FlixBus was founded in 2011 in Munich by Daniel Krauss, Jochen Engert, Olaf Rosati and André Schwämmlein and launched its first three routes in February 2013 in Bavaria, Germany. It was founded to take advantage of Germany opening up its bus market to competition in 2013.

How early should I arrive for FlixBus?

It is therefore recommended that you arrive at the bus stop no later than 15 minutes before departure even if you have a seat reservation.

Is FlixBus owned by Greyhound?

Stagecoach has agreed to sell the retail operations of its Megabus Europe business to FlixMobility GmbH, trading as FlixBus; Europe's largest long-distance coach network. Instead, it will continue as a contractor to FlixBus.

Is FlixBus a German company?

FlixBus (German pronunciation: ['fl\u026aksb\u028as]; styled FLiXBUS) is a German brand that offers intercity bus service in Europe, North America, and Brazil. It is owned by the mobility platform Flix SE (until April 2022: FlixMobility GmbH), which also operates Flixtrain, FlixCar, Kâmil Koç and Greyhound Lines.

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How do I contact FlixBus Germany?

or by Email at service@flixbus.com....To do this, passengers are requested to either contact customer service hotline: Calls from Germany and Switzerland (German landline): +49 30 300 137 300. Calls from Austria (Austrian landline): +43 820 910 340. Calls from Italy (Italian landline): +39 (02) 947 59 208.

Can I get money back from FlixBus?

If you cancel your trip up to 30 days before your departure date, it is free. After that, we might charge a cancellation fee. After canceling your booking, a voucher will be generated. The voucher is valid for 12 months and is worth the price of your booking minus a cancellation fee, if applicable.

What happens if I miss FlixBus?

If your booking involves a connecting bus, FlixBus guarantees that you'll arrive at your destination. If you miss your connecting bus because of a delay on your first leg, we'll book you for free onto the next available connection. You'll be informed of this by SMS or by e-mail.

What happens if I miss my bus Megabus?

Megabus does not offer any refund if you don't show up on time. If you know that you will miss your Megabus then you can change your ticket to an updated time. You have to contact Megabus at least 6 hours before the departure time. Megabus will charge you extra for updating your ticket.

Can I get refund if I miss my FlixBus?

We apologize if your travel plans get messed up. If you have another connection that wasn't booked with FlixBus, we're not able to offer you a rebooking or a refund.

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