Pnb mobile number change form 2025

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Can I request to disable the OTP feature in my PNB Debit account? No. All users of PNB EMV Debit Mastercard are required to use their assigned OTP to secure and complete their online transactions.
The OTP may be sent to your registered mobile number or email address as enrolled in PNB C@shNet. You will be prompted by the system where the OTP is sent. By default, it is sent to your registered mobile number. Care (corporatecare@pnb.com.ph) for assistance.
Go to the nearest PNB branch to request for Digital Banking Enrollment via SMS PIN. You will be required to fill up the Electronic Banking Enrollment Form. Enter your account number, SMS PIN sent to your registered mobile number and your mobile number. Then click Continue located at the upper right corner of the page.
Visit the Bank Branch: You can go to the bank branch and fill out a form to update your mobile number. You will need to submit proof of identity to verify your identity. Although this option involves visiting the branch in person, it is still a good option when online methods are unavailable.
What should I do if I changed my mobile number and/or e-mail address? Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following: One valid government ID with photo and signature. Option 2: Visit your nearest PNB Branch to make your request.
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People also ask

For updating your mobile number in mobile banking, you have to visit your nearest branch and submit request for updation of mobile number. With new registered mobile number, you have to activate mobile banking again: enter your user id - enter OTP - activate mobile banking.
Step 1: Visit the nearest ATM and insert your card. Step 2: Select your preferred language for instructions, then choose Forgot/Create PIN. Step 3: Enter your bank account number and registered mobile number. At some ATMs, you may need to choose between Generate OTP or Validate OTPselect Generate OTP.
You can select Resend OTP button to regenerate a new OTP. If problem persists, call PNB Cards 24/7 Customer Service at (+632) 818 9818 for Metro Manila or Domestic Toll-Free 1800 10 818 9818.

pnb mobile number change form