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Dear Reservation Manager, I am requesting the cancellation of my air ticket (ticket number) dated (date) and issuing a payment rebate. I will be unable to travel for some domestic reasons. I hope you will oblige my request.
The best way to get from Lusaka to Livingstone is to fly which takes 3h 12m and costs $110 - $430. Alternatively, you can bus, which costs $9 and takes 6h 55m, you could also train, which costs $10 - $16 and takes 19h 4m.
Contact your travel agent or reservations@proflight-zambia.com Within 48 hours of departure you can check-in and print a provisional boarding pass.
Proflight Zambia was established in 1991 and is Zambias leading scheduled airline.
Proflight Zambia will launch four-times-a-week passenger flights to Johannesburg from Zambias Lusaka capital from October 1.
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Open the letter with a description of the complaint and specifics of the incident. Include the flight number, date and time in addition to the problem you experienced. Explain how you would like the situation resolved.
Mr Anthony Irwin | Managing Director. ProFlight - Zambia | Zambia.
Flight INFO Proflight Zambia(P0) flights from Ndola to Lusaka Cheapest round-trip ticket price$223Cheapest nonstop flight price$114Off-season for travelJunePeak season for travelJanuary
I have attached a copy of [state any copy of documents you attached to the letter] to this letter. I am now asking that [name of airline] provide a refund of my flight for [total refund requested] as per [name of airline]s refund policy. Please refund this balance to [state where you want the refund sent to].
If you decide to receive a flight refund, the airline must provide you with the airfare reimbursement within 7 days. It must be paid via electronic bank transfer, bank order, bank check or by cash. Learn more about your rights as a passenger and what to do when your flight is cancelled.

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