Patagonia returns 2025

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  1. Click ‘Get Form’ to open the Patagonia Returns document in the editor.
  2. Begin by filling out your Customer Information. Enter your first name, last name, customer number (if known), state/province, postal code, street address, city, email, and phone number.
  3. For each item you wish to return, mark an 'X' in the section indicating where repair is needed. Provide details such as style (if known), size, color, item description, and order number (if known).
  4. Describe the problem you would like repaired in the designated field. If you have a preference for a contrasting color for repairs, specify it here.
  5. Indicate whether you prefer a gift card or want your item returned unrepaired by checking the appropriate box.
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If something isn't working for you, we want to help. We accept returns\u2014both current season and sale items\u2014for a flat-rate fee of C$19.
Per our Good Food Guarantee, if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund. Returns are accepted within 90 days of purchase.
Patagonia stores are happy to accept your returns or help out with an exchange. To find a store near you, use our Store Locator and look for the Patagonia-owned stores in orange. Please bring the invoice/packing slip that came with your order and original form of payment (credit/debit card) if available.
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If you can provide a receipt or other proof of purchase, we will refund the amount paid in the form of a Patagonia Gift Card. Without proof of purchase, you will be issued a Gift Card for the last known sale price of the item.
Simply use our Return Form or visit a Patagonia-owned store....Return Policy If you have your order number, we recommend using our $5.00 printable return shipping label, which includes tracking and insurance for your package. The $5.00 shipping label cost will be deducted from your refund or merchandise credit.
Patagonia stores are happy to accept your returns or help out with an exchange. To find a store near you, use our Store Locator and look for the Patagonia-owned stores in orange. Please bring the invoice/packing slip that came with your order and original form of payment (credit/debit card) if available.
Any Patagonia item you received as a gift can be returned online or in a Patagonia-owned retail store for a merchandise credit. Merchandise credits can be used at Patagonia.com, in Patagonia-owned retail stores, at WornWear.com or through Customer Service.
Through our online exchange process, you'll order the new size/color at no charge and get a free return shipping label. We reserve exchange orders for 14 days.

patagonia exchange