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A maintenance agreement outlines the steps one party will undertake to insure the upkeep, repair, serviceability of another partys property. Maintenance contracts are commonly used by companies that take care of vehicle fleets, industrial equipment, office and apartment buildings, computer networks, etc.
What are the 4 types of software maintenance?
There are four types of software maintenance: corrective (issue resolution), adaptive (system updates), perfective (performance enhancements), and preventive (proactive problem prevention). Depending on the nature of your software, usage, and potential issues, the right type of maintenance should be chosen.
What does a maintenance agreement cover?
An annual maintenance contract is a great way to cover basic maintenance needs, while a comprehensive maintenance contract covers any additional replacement parts, labor, or transportation costs that come up while technicians are performing routine maintenance.
What does software maintenance include?
Software maintenance is the process of changing, modifying, and updating software to keep up with customer needs. Software maintenance is done after the product has launched for several reasons including improving the software overall, correcting issues or bugs, to boost performance, and more.
What is a software maintenance agreement?
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
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How to Create a Planned Maintenance Contract Full name and details of service provider and client. The type of maintenance. A disclosed scope of work. A service schedule. Payment terms. Warranties and guarantees. Information regarding legal disputes. Details on contract termination.
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Sample Software Maintenance Agreement
SOFTWARE MAINTENANCE AGREEMENT. This Software Maintenance Agreement (Agreement) is entered into as of (Effective Day) by and between
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