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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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No service provider shall activate or deactivate the data service on the Cellular Mobile Telephone connection of a consumer without explicit consent. Subscribers can send SMS by typing START or STOP to 1925 to activate or deactivate a service.
How do I deactivate this service? To stop using this service, dial *135*11# and set the limit back to 0.
Executive Plans early cancellation fee is AED 2,000. Executive Plan Pluss early cancellation fee is AED 3,000. Devices come with a separate contract. Early cancellation fee is AED 200 for each remaining month in contract.
To cancel an order, please email us at eShop@du.ae or contact us on .du.ae/personal/helpandsupport/contact-us. You may want to keep a copy of your cancellation email for your own records.
du App: Click on the 3 dots next to your plan and choose Manage plan Choose Cancel my current plan and proceed with the cancellation.
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People also ask

Blocking the sim card via customer care All you need to do is reach out to customer care on the right number from the right network. Below details will help you understand the same. If you have your sim with you and want to deactivate it, call on 198 or 121 from your airtel number.
You can cancel your plan through the following channels: By calling 800155. By sending an e-mail to Customer.Care@du.ae. Chat.
To unsubscribe from 3rd party services using the du App: Click on the 3 dots next to the subscribed plan from the dashboard. Select Manage 3rd Party Services. Select the VAS service you want to unsubscribe from and then click on Unsubscribe to remove the VAS service.

how to cancel du home internet online