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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I cancel my DU account?

If you need to close/cancel your Etisalat account or Du Telecom services: Visit any of their outlets with your Emirates ID. Call 155 for Du or 101 for Etisalat and verify the requested details, such as your method of payment and the last charges you paid.

How do I contact du customer services?

Email Volume Emails were received through customer.care@du.ae and business.customercare@du.ae.

How do I check my active subscriptions on DU?

Dial *135# Check your balance and access many prepaid services! Get great deals and offers.

Can I cancel Du online?

You can do it from your desktop or mobile phone easily. Just download the DU cancellation form and send it to the DU website by contacting email customer.care@du.ae. After doing it all your connections will close in 5 minutes.

How can I cancel my du sim online?

Deactivation of value added service using SMS: 1) Find the service you want to deactivate from the below list. 2) Send the deactivation keyword to the service provider number. For example if you want to deactivate "Digital Virgo Playvod", then send "STOP PVOD" to "4035" in a SMS.

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How can I cancel my order in DU?

To cancel an order, please email us at eShop@du.ae or contact us on www.du.ae/personal/helpandsupport/contact-us. You may want to keep a copy of your cancellation email for your own records. If you cancel an order by email, your cancellation is effective from the date you sent us the email.

How long does it take to close du account?

Closing your Du connection in the UAE: First, call Du's customer care line on 800 155. Their team will then call you within three days to walk you through the process.

How can I unsubscribe from Du postpaid?

Deactivation of value added service using SMS: 1) Find the service you want to deactivate from the below list. 2) Send the deactivation keyword to the service provider number. For example if you want to deactivate "Digital Virgo Playvod", then send "STOP PVOD" to "4035" in a SMS.

How do I complain to du?

Customers can email their issues to FaridF@du.ae, or by SMS to 1515 from their du mobile. In both the options, the trouble ticket number needs to be indicated along with a summary of the issue. Faraidooni will then personally look into the customer's issue, and will call them with the outcome, du added.

What is my du consumer number?

You can find your account number on your bill. Once you enter the number and CAPTCHA code correctly, click on 'Continue'. You will see your contact details where we will be sending you the registration link. In case your contact details are incorrect, kindly contact www.du.ae/contactus to update your details with us.

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