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Commonly Asked Questions about Internet Service Agreements

What Are Online Agreements? Sign-In Wrap Agreements. A sign-in wrap agreement provides the user with a written notice displaying the terms of service that they must agree to before they can even access the website or service. Browsewrap Contracts. Clickwrap Contracts.
Online Service Agreement means the agreement that governs the use of all Online Banking services including the terms and conditions that are contained in the Direct Services Agreement-Personal By using the Account, you accept and agree to follow these Terms.
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a broader and more generalized form of an SLA.
A network services agreement is a contract between a network provider and another party that sets the rules surrounding the use of network services. The contract states what the network is, who owns it, and what actions are allowed and prohibited while a third party accesses the network.
Internet service agreements are contracts that you sign with your internet service provider (ISP) when you subscribe to their service.
Service agreements help make sure the participant and provider have the same expectations of what supports will be delivered and how they will be delivered. Making a service agreement is a negotiation between the participant and the provider.