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Commonly Asked Questions about Hotel terms and conditions Booking Templates

In this case, HotelTonight customer service can be docHubed at (844) 820-6066. This is the same phone number that properties use for support as well. HotelTonight makes it very clear to the guest that all bookings are non-refundable unless your HT profile says otherwise, or in the case of extenuating circumstances.
Tell them you have no rooms, that the hotels are full, but they are welcome to try another means of getting a room; and youll get back to them if you find a hotel with vacancies. We are sorry, the hotel is fully booked, but we have made an arrangement with another hotel for one night stay at our cost.
Most of the rooms on HotelTonight are offered on a non-refundable, non-cancellable, non-transferable, and non-modifiable basis. That is part of how we can secure great deals from these hotels.
These general delivery terms (the Terms) form an integral part of the Accommodation Agreement (the Accommodation Agreement and together with the Terms, Agreement) entered into between an Accommodation and Booking.com (each a Party and collectively the Parties).