Texasprisonphone customer service 2025

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The document outlines the process for Texas offenders to request a refund of their debit account after release. It specifies that only the offender can request the refund, which must be submitted between 90 days and 12 months post-release. The request form must be printed clearly and include necessary personal information such as birth date, mailing address, and a phone number from the Authorized Calling List. Refund requests submitted outside this timeframe will not be processed.

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Click ‘Get Form’ to open the Texas Offender Debit Account Refund Request form in the editor.
Begin by entering the TDCJ ID # at the top of the form. This is essential for identifying the offender's account.
Next, input the Release Date, ensuring you format it correctly as Month/Day/Year.
Fill in your Date of Birth in the designated fields, again using the Month/Day/Year format.
Provide your Authorized Calling List #. If you did not have a phone number on your calling list, leave this field blank.
Complete your Last Name, First Name, and Middle Name fields clearly to avoid processing delays.
Enter your complete mailing Address, including City, State, and ZIP code to ensure proper delivery of your refund check.
Lastly, include a Contact Phone # and Email Address for any follow-up communication regarding your request.

Start filling out your refund request form today for free using our platform!

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2021	4.4 Satisfied (36 Votes)
2016	4 Satisfied (41 Votes)

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do you find out when a Texas inmate will be released?

Inmate information (such as location/offenses/projected release date) may be obtained online, by e-mail, or telephone: Online Inmate Search.

How do I connect my phone to TDCJ?

TDCJ Allows Calls to Post-Paid (no pre-paid) Cell Phones in addition to traditional landline phones. To receive calls from an inmate at any TDCJ facility, you must register your cell or landline phone number at .TexasPrisonPhone.com. You can also call 866-806-7804 to register your landline phone.

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How do I speak to customer service at Texas Benefits?

Visit YourTexasBenefits.com or use the Your Texas Benefits mobile app to manage your benefits. You can get help with the website or with your benefits by calling 2-1-1 or 877-541-7905 (select your language and then Option 2).