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The WaterSure Plus application form is designed for low-income households to apply for discounts on water and waste bills. Eligibility criteria include a gross yearly household income below £16,105 (or £19,201 in London) with allowances for disability payments. The document outlines the application process, required information, and privacy considerations, emphasizing the importance of accurate information. It also mentions additional support services for those with specific needs.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Have Thames Water rates gone up?

The 16 million customers served by beleaguered Thames Water will see a 31% hike within weeks, with average annual bills soaring to 639. That is an eye-watering 203 more than in 2024/25, and will deal a serious blow to households already struggling with the cost of living.

What is the bonus for the bosses at Thames Water?

Chris Weston, the chief executive of Thames Water, said last month that it needed to offer competitive packages to attract talent, as he defended bonuses worth 770,000 that were awarded to him and the companys finance chief. Weston was awarded 195,000 for his first three months at Thames, in early 2024.

How much is a cubic unit of water?

One cubic metre is 1,000 litres of water. These charges apply from 1 April 2025. Our 2024/25 charges are available to download below.

What is Thames Water payment plan?

To split your bill into instalments, you can set up a payment plan. This gives you the flexibility to choose how and when you pay, including the date, frequency and method of payment. If you dont set up a payment plan, youll need to pay your bill in full within 14 days of receiving it.

What is the credit rating of Thames Water Utilities?

TWUL credit ratings AgencyClass AClass B SP CCC CC Moodys Caa3 C

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How to get money back from Thames Water?

Our Customer Guarantee Scheme is there to make fixed payments to you when we dont deliver against our core standards of service. These payments are normally made automatically by crediting your Thames Water account within a month of the issue. There are a few areas where we will offer fixed payments.

How is Thames Water calculated?

Well send you a bill every six months. Your bill will show charges for every cubic meter (m3) of water used. One cubic meter equals 1,000 litres which is an estimated 25 quick showers. It costs 2.4743 per m3 for clean water and 1.5480 per m3 for wastewater as of 1 April 2025.

What is the discount rate for Thames Water?

Low-income households may be able to get a 50 per cent discount on their water bills through the WaterHelp scheme. Qualifying households will need to have a total yearly income of less than 21,749. You can find out more about how Thames Water assesses your income on the WaterHelp application form.