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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Can I submit a prior authorization myself?

Sometimes, your health care provider will start and coordinate the prior authorization process for you. However, you may be responsible for getting the prior authorization yourself.

What is the fax number for Express Scripts prior authorization department?

Please send any supporting information to our toll-free fax number at 1.877. 251.5896 and be sure to include your name and telephone number on each page sent.

How to get express script to approve Mounjaro?

Express Scripts is the TPHARM contractor for DoD. The provider may call: 1-866-684-4488. or the completed form may be faxed to: 1-866-684-4477. to the prescription and mail it to: Express Scripts, P.O. Box 52150, Phoenix, AZ 85072-9954. or email the form only to: TPharmPA@express-scripts.com.

How do I do a prior authorization for Express Scripts?

Ask your pharmacist to contact your doctor. Your doctor will call the Express Scripts Prior Authorization department to find out if this drug is covered by your plan. Only your doctor can give Express Scripts the information needed to see if your drug can be covered.

How do I request coverage with Express Scripts?

At a retail pharmacy in your plans network: care department toll-free at (800) 753-2851, 8:00 a.m. to 9:00 p.m., Eastern Time, Monday through Friday. Your doctor can request a coverage review by visiting the Express Scripts online portal at esrx.com/PA.

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