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Fais ombudsman complaint form

Ombudsman complaints 2025

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4.9 out of 5

38 votes

The document is a complaint form for the FAIS Ombud, designed for individuals to report grievances against financial services providers. It outlines the necessary personal information required from the complainant, details about the complaint, and stipulations regarding claims not exceeding R800,000. The form emphasizes the importance of prior attempts to resolve issues directly with the service provider and includes instructions for submitting the complaint along with supporting documentation.

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Versions	Form popularity	Fillable & printable
2021	4.6 Satisfied (40 Votes)
2019	4.8 Satisfied (40 Votes)
2018	4.9 Satisfied (38 Votes)

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Why would you call the Ombudsman?

The Ombudsman is the oversight body for your complaint. We can assist to resolve your complaint by investigating the process if the agency, provider or organisation does not change their decision or offer a better explanation of the decision.

What is the purpose of an Ombudsman?

The most common causes of complaints to the Legal Ombudsman are: delay or failure to progress. failure to advise or poor advice. failure to follow instructions. costs. failure to keep informed. failure to reply.

What are the duties of an Ombudsman?

The Ombuds listens, helps find information, directs people to appropriate sources of information and policy, develops options, and helps empower people to manage workplace issues. The service is voluntary, and people have no obligation to act upon what was discussed or report back to the office.

Is it worth complaining to Ombudsman?

If the ombudsman decides your complaint is justified, theyll recommend what the organisation should do to put things right. A public sector ombudsman cant force an organisation to go along with their recommendations, but organisations almost always do. A private sector ombudsmans decision could be legally binding.

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