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Please use this form to tell us about your complaint. Should you need assistance to complete the form, kindly contact us on (012) 762 5000 / (012) 470 9080, Sharecall 086 066 FAIS (3247). The form, together with supporting documentation can be returned via e-mail to info@faisombud.co.za, or via fax on 012 348 3447.
If the ombudsman decides your complaint is justified, theyll recommend what the organisation should do to put things right. A public sector ombudsman cant force an organisation to go along with their recommendations, but organisations almost always do. A private sector ombudsmans decision could be legally binding.
The most common causes of complaints to the Legal Ombudsman are: delay or failure to progress. failure to advise or poor advice. failure to follow instructions. costs. failure to keep informed. failure to reply.
The mission of the Office of the Ombud for Financial Services Providers (FAIS Ombud) is to promote consumer protection and enhance the integrity of the financial services industry through resolving complaints impartially, expeditiously and economically.
How to file a Complaint Step 1 - Lodge a complaint with Regulated Entity i.e. Banks, NBFC, etc. Step 2 - File a Complaint with Reserve Bank of India Ombudsman (RBIO) Online: . By post: Centralized Receipt and Processing Centre (CRPC) Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017.
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Comply With the Relevant Federal, State, and Local Rules. Research Before Writing. Allege Subject Matter Jurisdiction, Personal Jurisdiction, and Venue. Jurisdiction. Draft Concise and Plain Statement of the Facts. Factual Allegations. Draft Separate Counts for Each Legal Claim. Plead Facts With Particularity Where Necessary.
On the other hand, an ombudsman offers no benefit when their work produces lackluster or no results. A lack of dedication and service erodes the trust of the complainant and the audience they are appointed to serve. If the claim is complex, receiving a quick resolution is unlikely.

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