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How do I use my FSA money?

There are typically three ways to access your FSA money. You can use a smart debit card connected to your account, pay providers directly through your online portal, or submit receipts for reimbursement. Check with your employer to find out which options they offer.

What is a Flex Facts health reimbursement arrangement?

An HRA allows the employer to pay for eligible expenses with pre-tax dollars. The employer decides what expenses are eligible, within the IRS guidelines, leaving a lot of flexibility in plan design.

What is a Flex Facts card?

Flex Facts provides a stored value debit card that employees can use at the point of service to pay for their eligible mass transit and parking expenses.

Can I use my Flex Facts card for gas?

Benefits may not be used for tolls, gas, mileage or other personal commuting expenses. Can I use my commuter account to pay for business or personal travel expenses? No. You can only use commuter account funds to pay for your regular commute between your home and office on mass transit or van-pools.

What are eligible expenses for Flex Facts?

These expenses can be incurred by the participant, their spouse or their eligible IRC Section 152 Dependents. Eligible expenses include deductibles, co-pays, vision, dental and prescriptions as well as any other medically necessary items that are not covered by insurance.

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What can I use my Flex Facts card for?

The easiest way to use your funds is by using your Flex Facts debit card at the point of service. The card can be used at any medical facility that accepts MasterCard. You can also use your card at most pharmacies. When you use your card funds are automatically deducted from your account to pay for eligible expenses.

What is the phone number for Flex Facts?

You can access your account information on-line 24/7 at .flexfacts.com or between 8:30 AM and 8:30 PM EST by calling 877-94-FACTS (877-943-2287).

Where can I use my FSA card?

Your FSA card is a VISA card, and will work in medical, dental, vision and pharmacy settings that accept VISA. It can also be used in dependent care settings. However, the card will only work for an amount that does not exceed the available balance in your Dependent Care FSA account on that day.

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