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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How to set up water service Columbus Ohio?

If you just bought a house and need to start water/sewer (or electricity) service: Our Customer Service Center can assist you with establishing new service. They will need to get some information from you and obtain a meter reading from the property. Please call 614-645-8276 weekdays, 7:00 a.m. to 6:00 p.m.

Is Columbus tap water good?

Columbus has been a leader in water quality since the 1900s when the Hoover brothers researched water treatment methods to reduce typhoid which was prevalent during that time. As a result of their research, Columbus gained national prominence in the water industry.

Can I pay my Columbus water bill online?

Signing up for paperless billing (e-bill) will allow you to: Easily pay your bill using our online system, or continue to use your current bill pay service. Save time and eliminate the cost of postage. Help to reduce paper waste and become more environmentally friendly.

Where does water in Columbus come from?

The Scioto River begins as a small creek about 80 miles north in Hardin County, northwest of Kenton, Ohio. Rolling through woods and farmlands, this river remains a main water source for Columbus.

What is Columbus water source?

The City of Columbus water system uses surface water from the Scioto River and Big Walnut Creek, as well as ground water pumped from sand and gravel deposits of the Scioto River Valley.

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