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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I return an online HM order?

You will find the link to Digital return on our HM website under customer service return page, in your order shipment email or you can simply click on the order under Myaccount to view the link for return.

How do I cancel my HM order?

Please note that items bought online cannot be refunded or exchanged in any of our stores. All Monki orders from HM should be returned online. On the returns note, fill in the return code for the garment you are returning.

Does HM accept returns?

Returns are free of charge. Please keep in mind that online purchases must be returned via mail and cannot be returned in our physical stores. The return must be sent to us within 15 days from the date you received your parcel.

How do I return an online order?

-Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g., the one you got from HM. -Stick the Mondial Relay return label received with your order to the outside of the package. If you are missing the return label, contact Customer Service.

Can you return an HM online purchase?

REFUNDS PAY ON DELIVERY (Online purchases) We will refund within a period of 30 days from the date we receive the items you return (with labels and tags still attached), excluding the delivery fee. Please ensure your bank details are listed in your HM account so we can refund the balance directly to your bank account.

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