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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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CVS Caremark provides prescription drugs through both retail pharmacies and its pharmacy benefits manager service (Caremark) and Express Scripts is solely a Pharmacy Benefits Manager with a mail order prescription drug service.
In most cases, pharmacies use fax to do prescription transfers. Fax is more preferred because it is safer. There are also HIPAA-compliant online fax services that pharmacies can use to transfer prescriptions.
What is Express Scripts? Express Scripts is an online pharmacy and a pharmacy benefit manager. We make prescription medications safer and more affordable for our members. We handle millions of prescriptions each year through home delivery from Express Scripts Pharmacy®.
1. Electronically: For fastest service, ask your doctor's office to send your prescription electronically to Express Scripts Home Delivery, NCPDP 2623735.
CVS Caremark provides prescription drugs through both retail pharmacies and its pharmacy benefits manager service (Caremark) and Express Scripts is solely a Pharmacy Benefits Manager with a mail order prescription drug service.
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People also ask

How long will it take to receive my medications? After we receive your prescription from your doctor, your medication usually arrives within 3-5 days. It may take longer if Express Scripts® Pharmacy needs additional information from your doctor or if your medication is temporarily unavailable.
We have answers. Who can use our pharmacy? Express Scripts® Pharmacy is available to those with pharmacy benefits from Express Scripts and other participating pharmacy benefit managers. In the future, non-members will be able to use the pharmacy.
Call Express Scripts at 877-603-1032, and let them do all the work. For most medications, Express Scripts will be able to contact your doctor and arrange for your first mail-order supply. Ask your doctor for a new prescription for up to a 90-day supply, plus refills for up to one year (if appropriate).
To get started, you simply need to make the request through Express Scripts Member Services or online at www.express-scripts.com. You will need to choose the medication(s) you want to transfer to Home Delivery and confirm the prescribing doctor information so that ESI can contact the doctor on your behalf.
It's easy to get started with Express Scripts® Pharmacy. To activate your online account: Visit express-scripts.com/rx or download the Express Scripts® Pharmacy app to set up your account in only a few minutes. If you have not registered yet, you'll need a few pieces of basic personal information.

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