APOLOGY LETTER TEMPLATE 2025

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1. I apologize for what I did. (Be specific.) 2. I feel bad for hurting you. (Mean it.) 3. I promise I will never do it again. (Mean it.) 4. What can I do to make this right? (Listen and follow through.)
Oops, my mistake. Here you go. Im so sorry. In the future, this wont happen again. Im really sorry. Are you ok?
Guidelines for writing apologies: Apologize, but do not go overboard by saying, I am very, very, very sorry. Keep it simple and to the point. Summarize what you are apologizing for, and apologize only for the particular situation or problem. Be brief. Apologize cheerfully and sincerely.
In five chapters, I discuss what I call the five Rs of apology: recognition, responsibility, remorse, restitution, and repetition.
Dear [Customers Name], I hope this letter finds you well. I am writing to apologize for the inconvenience and frustration you have experienced regarding the [delay/issues] with your [refund/return] process at [Company Name]. Your satisfaction is our top priority, and we are actively working to resolve the situation.

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They are: Say youre sorry. Say what it is that youre apologizing for. Show you understand why it was bad, take ownership, and show that you understand why you caused hurt. Dont make excuses. Say why it wont happen again. If its relevant, make reparations: Im going to pay for the dry cleaning.
The making of a meaningful apology: Use words to accurately describe the impact of your actions. Let yourself feel the impact. Express your regret and sorrow if they want to hear it. Offer meaningful steps for change and follow through. Take care of yourself.

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