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Click ‘Get Form’ to open the rimowa repair policy in the editor.
Begin by entering the 'Date of receipt' and 'Repair number' at the top of the form. This information is crucial for tracking your repair request.
Fill in your personal details, including 'Customer name', 'Street', 'City', 'Zip-Code', and contact information such as 'Phone', 'Fax', 'Mobile', and 'E-Mail'. Ensure accuracy for effective communication.
In the section regarding your suitcase, provide the 'Item number' and 'Date of purchase'. If applicable, indicate if your item is under warranty.
Detail any specific issues with your suitcase by checking the relevant boxes under defects like hinges, locks, wheels, handles, etc. Use the remarks section for additional comments.
Finally, sign and date the form where indicated. You may also need to include a stamp if required.
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Should you need to have your Rimowa product repaired, please contact our client care team, Clientcare.usa@rimowa.com. Alternatively you can visit your closest RIMOWA store which will be glad to assist you. Your nearest client care center or store can be found here.
Can a ed RIMOWA be repaired?
Our Lifetime Guarantee is covering all functional damage to your suitcase - including that caused by transports. This means we will repair it so you can keep your RIMOWA - and all its memories - for life. RIMOWA provides a lifetime guarantee for new suitcases purchased from July 25, 2022.
Does RIMOWA still have a lifetime warranty?
Every RIMOWA suitcase comes with a full Lifetime Guarantee, purchased from July 25th 2022, covering all functional damage to your suitcase - including that caused by transports. Find out more about the Lifetime Guarantee HERE.
Does RIMOWA fix for free?
Fortunately, Rimowa is known for its free repairs and, as of 2022, its lifetime guarantee.
How much does it cost to repair RIMOWA?
Fortunately, Rimowa is known for its free repairs and, as of 2022, its lifetime guarantee. I bought my case into my local Boston store, where an employee fixed the divider by switching out the plastic tube inside it. In a matter of minutes, I was out the door, ready for my next trip.
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