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Click ‘Get Form’ to open the st frock returns form in the editor.
Begin by entering your Customer Name in the designated field. This ensures that your return is processed under the correct account.
Next, input your Order Number. This is crucial for tracking your return and ensuring a smooth process.
Fill in the Date of your order to provide context for your return request.
Enter the Email Address used on your order. This will be used for communication regarding your return status.
In the SIZE CODE section, specify the size of the product you are returning.
List the PRODUCT NAME clearly to avoid any confusion during processing.
Select a reason for your return from the provided options, such as 'Didn’t suit' or 'Faulty item'.
Finally, ensure all tags are attached and enclose this form within your parcel before sending it back to us.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Which online stores have free returns?

What do the biggest fashion retailers charge? RetailerFree postal returns? Amazon Yes, for most items Asda Yes Asos Yes, but only for some customers Boohoo No3 more rows Sep 10, 2024

What payment methods are refunded by ST Frock?

How do I create a return? -ThredUp credit: Well give you a free return shipping label and your refund will be in non-cashoutable ThredUp credits. -Original form of payment with shipping fee: Well give you a return shipping label for a fee of $10.99 and youll receive your refund to your original form of payment.

What payment methods are refunded by St Frock?

14.2 Any refund granted will be made to your original payment method only. 15.1 Items can be returned within 30 days of purchase for a Store Credit only.

How do I return something to St Frock?

Returns must be submitted via our Returns Page. Simply enter your email address and order number to get started. Please note its your responsibility to ensure your items are returned safely back to us. St Frock is not liable for missing returns.

How do I return an order to St Frock?

If you have received a faulty or incorrect item, please contact us at hello@stfrock.com.au with your order number and photos of the fault or incorrect item tag and will we assist you prior to returning. Any refund granted will be made to your original payment method only.

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