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The document is a Return Merchandise Authorization (RMA) form for ECS Tuning, outlining the process for returning products. It requires customers to fill out the form completely, include it with their return package, and ensure the RMA number is visible on the outside of the package. The form specifies reasons for return, such as warranty issues or incorrect items, and emphasizes that all parts must be returned in original packaging. It also notes responsibilities regarding shipping and potential inspection of returned items.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What is a typical restocking fee?

If you are not completely satisfied with most of our items, they can be returned, unused and in new condition, up to 30 days after you receive it with proof of purchase. If you have used a machine or equipment, we will still accept your return, but will apply a restocking fee depending on the condition of the item.

What is the return policy for ECS?

ECS stands behind the quality of our products. Our return policy is 30 days from the date of purchase. Items returned must be in like-new condition, with no visible signs of wear, and must be accompanied by all accessories and parts included with the item.

What is the return policy for ECS coffee?

While the specific amount can vary by retailer, a typical restocking fee is generally between 15% and 20%. For example, if you purchase an item for $100 and the store applies a 20% restocking fee, you can expect to pay $20 when returning it.

What is the restocking fee for ECS?

A 25% restocking charge may be charged for returns of non-defective items. If your item was sold as New/Factory Sealed and it is no longer in that condition it will be subject to higher restocking fees. To complete your return, we require a receipt or proof of purchase or order#.

Does ECS Tuning offer returns?

ECS Tuning will accept returns for unused products within 90 days of the ship date for a refund to the original payment method used. The customer is responsible for the return shipping costs and fees. Special order parts are non-refundable.

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What is the warranty on ECS Tuning?

Our Lifetime Replacement Program covers hard parts, including performance items. However, oil service or fluid service-related filters and fluids, glues, brake cleaner, dielectric grease, anti-seize, fuel injector cleaner and similar items are not covered.

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What is the warranty on ECS Tuning?

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