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The document is a Business Contract and Service Cancellation/Retention Request Form for Telkom, designed for sales consultants to complete when a customer wishes to cancel or retain services. It outlines the necessary information required from the customer, including personal and business details, reasons for cancellation or retention, and supporting documentation needed. The form also includes sections for device returns and agreement to terms and conditions.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I cancel a contract with Telkom?

Once youre logged in to your Telkom profile, select the Manage Accounts option where you can view your existing Telkom subscriptions and select the Cancel option on any products you wish to terminate. Fill in all the required details on the provided fields.

How do I unsubscribe from Telekom?

How to Cancel Subscriptions on Telkom Using USSD Dial *180# Select Telkom Plus (option 5) To do it yourself, select option 9. Pending and active subscriptions will be displayed on this page. Choose active subscriptions (option 1) Spot active subscriptions, then remove or unsubscribe from them.

How much does it cost to cancel a cell phone contract?

To calculate their cancellation fee, youll take the remaining value of the device and 50% of the remaining price of the subscription, then add those sums together. So, say youve got 12 months left of your R500 contract of which the handset is R400 and the subscription fee is R100 per month.

How much to charge for a cancellation fee?

Cancellation fees Its reasonable to set fees for cancellations within your permitted notice period, usually as a percentage of your regular service fee. For example, you might charge 50% of the fee if they cancel within 48 hours.

How much is the Telkom cancellation fee?

Unlike the rest, Telkom specifies a notice period of 30 days for contract cancellations rather than the Consumer Protection Act-stipulated 20 days. Cancellation fees include outstanding handset payments and a R809 penalty.

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How much is the cancellation fee for Telkom?

Yes, should you cancel your Telkom LTE package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999. Should you decide to cancel your SIM Only package, a calendar months notice is required.

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