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The Medical Records Department can provide you with copies of your medical records related to care at a facility. Please note: You can contact us by email, mail or fax, or phone (617-726-2361); there are no walk-in services.
Massachusetts law allows physicians not covered by HIPAA to charge a base fee of $15.00 for each request, as well as a copying charge of $0.50 per page for the first 100 pages, and $0.25 per page in excess of 100. (The cost may be adjusted according to the Consumer Price Index.)
Who Owns Medical Records: 50 State Comparison StateMedical Record Ownership LawsMarylandHospital and/or physician owns medical recordMassachusettsNo law identified conferring specific ownership or property right to medical recordMichiganNo law identified conferring specific ownership or property right to medical record48 more rows • 20 Aug 2015
To open a patient's health record, a doctor, nurse, or other health care provider logs into the system with a username and password or thumbprint identification. Often, providers can access EHR information remotely by logging into their work network via the Internet.
The Medical Records Department can provide you with copies of your medical records related to care at a facility. Please note: You can contact us by email, mail or fax, or phone (617-726-2361); there are no walk-in services.
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Massachusetts law allows physicians not covered by HIPAA to charge a base fee of $15.00 for each request, as well as a copying charge of $0.50 per page for the first 100 pages, and $0.25 per page in excess of 100. (The cost may be adjusted according to the Consumer Price Index.)
Contact the Release of Information Unit at 617-726-2361 with questions about specific requests. Mass General does not provide birth or death certificates. To request medical records of a deceased patient, the request must be accompanied by authorization from the executor of the estate.
The Medical Records Department can provide you with copies of your medical records related to care at a facility. Please note: You can contact us by email, mail or fax, or phone (617-726-2361); there are no walk-in services.
In Massachusetts, most institutions and clinics (including staff-model HMOs) must retain medical records for 30 years after the discharge or final treatment of the particular patient.
If patients ask for copies of their electronic protected health information (PHI), the fees you charge must be reasonable and cost-based, according to federal and state regulations.

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