Mystery shopping report sample pdf 2025

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The document is a Secret Shopper Survey Form designed for evaluating a restaurant's performance. It includes sections for assessing the restaurant's appearance, staff service, food quality, and overall dining experience. The survey prompts the evaluator to rate various aspects of their visit, such as cleanliness, staff professionalism, menu selection, and value for money. Additionally, it encourages comments and feedback to improve the restaurant's services.

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Click ‘Get Form’ to open the mystery shopping report sample pdf in the editor.
Begin by filling in the restaurant name and address at the top of the form. This sets the context for your evaluation.
Next, enter the day and date of your visit, along with the time. Accurate timestamps help in assessing service consistency.
In the 'Restaurant Appearance' section, rate various aspects such as curb appeal and cleanliness. Use the provided scale from 'Needs Improvement' to 'Excellent' for clarity.
Proceed to evaluate 'Restaurant Staff'. Answer questions regarding greeting, professionalism, and server knowledge. Be honest in your assessments.
In the 'Food' section, provide feedback on menu selection, food presentation, and overall satisfaction. Your insights are valuable for improvement.
Finally, complete any additional comments in the 'Miscellaneous' section before saving your filled form.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What are the cons of being a mystery shopper?

A downside to mystery shopping is that you wont have a regular paycheck like you would in a salaried position. Youre paid by the assignment, and you may experience situations where work may not be available in your area for periods of time.

How much do mystery shoppers get paid?

Generally, payment will be between $8 and $25 per shop, but it may sometimes even be up to $100. If required to make a purchase you will also receive a payment for the purchase, which you will be advised of before you apply for the shop.

What is a mystery shopper checklist?

Also called mystery shopper forms, mystery shopper checklists typically cover multiple areas of an establishment such as customer service, cleanliness, product quality, service quality, overall layout, and compliance with safety regulations, service guidelines, and business procedures.

Do mystery shoppers make good money?

Jobs can pay anywhere between $5 and $100 depending on the client. Notably, some mystery shopping jobs pay no wages at all. The employer may only offer reimbursement of the items the shopper purchases and pay for the job through gift cards or food/entertainment vouchers.

Can you make a living as a mystery shopper?

No, mystery shopping is not a get rich quick scheme, and you most likely wont be able to turn it into a full-time gig.

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How to write as a mystery shopper?

How to write a good mystery shopper report Stay on topic. The client only cares about the job that they are paying you to do. Get the names of staff and products right. Show, dont tell. Stick to the clients requirements. No unimportant details. Write in complete and clear sentences. Proofread. Edit.

How to write a report as a mystery shopper?

In this blog, well guide you through the steps to create detailed, informative, and useful mystery shopping reports that deliver value. Understand the Purpose of the Report. Be Objective and Factual. Be Specific with Details. Use the Right Structure. Provide Constructive Feedback. Ensure Accuracy. Use Clear, Concise Language.

Do mystery shoppers get to keep what they buy?

Can mystery shoppers keep what they buy? Usually, a shopper receives reimbursement for their purchases and can keep the product or service they purchased. Those reviewing restaurants may receive a free meal but also may not receive payment for their assignment.

Mystery shopping report sample pdf 2025

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Got questions?

What are the cons of being a mystery shopper?

How much do mystery shoppers get paid?

What is a mystery shopper checklist?

Do mystery shoppers make good money?

Can you make a living as a mystery shopper?

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How to write as a mystery shopper?

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Do mystery shoppers get to keep what they buy?

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