Mystery shopping report sample pdf 2025

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The document is a Secret Shopper Survey Form designed for evaluating a restaurant's performance. It includes sections for assessing the restaurant's appearance, staff service, food quality, and overall dining experience. The form prompts the evaluator to provide ratings and comments on various aspects such as cleanliness, staff professionalism, menu selection, and value for money. It aims to gather feedback to improve customer service and enhance the dining experience.
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  1. Click ‘Get Form’ to open the mystery shopping report sample pdf in the editor.
  2. Begin by filling in the restaurant name and address at the top of the form. This sets the context for your evaluation.
  3. Next, enter the day and date of your visit along with the time. Accurate timestamps help maintain a reliable record.
  4. Proceed to evaluate the restaurant's appearance. Rate each aspect from curb appeal to cleanliness using the provided scale, and add comments where necessary.
  5. Move on to assess restaurant staff interactions. Note how promptly you were greeted and whether service was friendly and professional.
  6. Evaluate food quality by rating menu selection, presentation, and overall satisfaction. Use comments to elaborate on your experience.
  7. Finally, complete any miscellaneous questions regarding visibility of business directories and total dollars spent before submitting your form.

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Introduction: A brief summary of the mystery shopping assignment, the date and time of the visit, and the location. Customer Interaction: Detail your interactions with staff members, including their names (if available), how they greeted you, the service you received, and how your questions or concerns were handled.
Mystery Shoppers are self-employed, which means youll file your Mystery Shopping income as an independent contractor. You must report all income, and youre responsible for paying self-employment taxes, which cover Social Security and Medicare.
How to write a good mystery shopper report Stay on topic. The client only cares about the job that they are paying you to do. Get the names of staff and products right. Show, dont tell. Stick to the clients requirements. No unimportant details. Write in complete and clear sentences. Proofread. Edit.
Here Are Three Examples of Scenarios Example 1 The Luxury Watch Retailer. The Scenario: Have the Mystery Shopper visit a luxury watch store at the airport and express interest in purchasing a watch from Brand X. Example 2 The Global Courier Company. Example 3 The 5-Star Hotel.
Mystery shopping is a process by which a company measures its own quality of sales and service, job performance or regulatory compliance by having a researcher pose as a customer and report their experience.

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