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THE NORTH FACE CONSUMER REPAIR RETURN FORM Please complete all applicable fields of this form and at

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The document is a consumer repair return form for The North Face, outlining the process for returning products under warranty for evaluation and repair. It includes fields for personal information, reason for return, and pre-authorization for repairs exceeding $50. The form also notes typical return times, cleaning requirements per California law, and provides contact information for further inquiries.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Can I exchange my North Face jacket for a different size?

We do not offer product exchanges. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

How does North Face trade-in work?

Its easy as 1-2-3. Bring your used The North Face gear into a The North Face-owned retail store or visit thenorthface.com to see if your items qualify for credit. If your gear can be renewed, well give you a credit of $10, $30 or $50 that can be used online or in store.

Can you get a North Face jacket refilled?

By entrusting your North Face puffer jacket to our experienced team, you can expect a rejuvenated puffer jacket that looks and performs like new. Our refilling service not only extends the life of your jacket but also helps reduce waste, making it an environmentally friendly choice.

Can I exchange my old North Face jacket?

Trade in your old The North Face gear by mail or in-store to receive credit towards your next purchase. Well refurbish your old favorites to be resold for a new life on the trails. If your gear does not qualify to be renewed, well recycle or donate it as part of our commitment to circularity.

Do North Face jackets have a lifetime warranty?

All of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the practical and reasonably expected lifetime of the product.

How do I return an item to The North Face?

You must have either your order number or your order confirmation email to return in store. Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.

How to submit a North Face warranty claim?

For warranty evaluation, the consumer must return the product to The North Face dealer where it was purchased with the original purchase receipt.

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