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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Lifetime Guarantee Policy Just follow the simple instructions below: Step 1: Fill out returns form and submit to Tervis. Step 3: Please allow 15-20 business days upon receipt processing of returned products at our facility in Venice, Florida for your new drinkware to be shipped back to you.
Contact Customer Care with any questions you may have at (866) 886-2537.
Air sealed between the two layers of the cup provides the insulating barrier that keeps hot things hot and cold things cold. That air contains a trace of moisture, which sometimes condenses between the layers after washing. It will usually go away within 24 hours or, typically, less.
30 Day Returns Exchanges You may return products with a receipt or packing slip within 30 days from the date of purchase for a refund of the sale price and tax. After receiving returned products, it may take up to 30 days to be processed.
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