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Click ‘Get Form’ to open the PDF Warranty Action Form in the editor.
Begin by entering your Dealer Company Name, Dealer Contact Name, and Dealer Location in the designated fields. This information is crucial for identifying your dealership.
Next, provide your Dealer Phone Number and Email Address to ensure easy communication regarding the warranty action.
Fill in the Customer Name, Model Number, and Serial Number of the fireplace. Accurate details here help streamline the warranty process.
Enter the Date of submission along with Customer Contact Information for follow-up purposes.
Include the Miles Invoice Number and Installation Date to track service history effectively.
Describe the Problem encountered with the fireplace clearly in the provided section.
Specify the Corrective Action taken by checking one of the options: Part Number, Part Description, or Credit Only. Ensure you indicate if replacement parts are needed.
Finally, review all entered information for accuracy before emailing your completed form to tech@valorfireplaces.com.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I find the Valor fireplace model?

The rating plate is located directly on Valor electric fireplace models. Accessing the plate is simple, as they are positioned inside the appliance or side panel. The rating plate details the model name, voltage, frequency, watts, and serial number information.

Why is my Valor fireplace not turning on?

For a Valor 700IN fireplace that wont ignite by remote or manually, first check the pilot assembly. Clean the pilot orifice to remove debris blocking gas flow. Inspect the thermocouple and thermopile sensors; if worn or dirty, they may fail to detect the pilot flame, preventing ignition.

How to turn on Valor plus version 3.1 fireplace?

0:01 1:14 To turn on your fireplace. Briefly hold the high flame and off buttons simultaneously. Until youMoreTo turn on your fireplace. Briefly hold the high flame and off buttons simultaneously. Until you hear one short beep then release. The pilot lighting sequence can take 15 to 20 seconds.

Who makes Valor fireplaces?

Miles Industries approached Valor Heating in 1999 and recommended that Valor Branded products be manufactured by Miles. An agreement was signed in 2001-and the rest is history. The Miles manufacturing plant has been certified (since December 2002) by the Canadian Standards Association (CSA).