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Electric, Gas, Water (Regulated Utilities) You, or someone in your home, is seriously ill; You have an infant under 12 months in your home; All adults in the home are age 65 or older and a minor child resides in the home; It is between November 15 and March 15 and the utility service is needed to heat your home.
Each year between December 1 and March 31 winter disconnection prohibition rules are in effect for eligible residents who use electric or gas to heat their homes.
Final Termination Notice This notice can be sent 20 days after the date payment was due. After the notice has been sent to you, the utility must allow 15 days for you to resolve the problem before it can shut off your service.
1-800-322-3223 Service in English Espaol. Hearing/speech impaired customers may call 711. Need help switching between your electric and gas accounts?
Customers who meet income eligibility or receive certain government benefits and lack the resources to pay their gas or electric bill may qualify for shutoff protection during the winter months.
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Elderly or Elderly with Minor Protections: When all household members are 65 years or older and/or under 18 years of age, you are entitled to protected status which means that you are protected against termination of electrical service for failure to pay a past due bill.
Outages: Visit or Mail Us. Search for a nearby payment or customer service center or send your payment by mail: National Grid P.O.Box 371338, Pittsburgh, PA 15250-7338. Call Us. Monday-Friday, 7:00am-7:00pm. 1-800-233-5325. Contact Forms. Click the buttons below to request or to share important information: Follow Us.
There is also a winter moratorium in place every year from November 15 to March 15. During those months, gas and electric companies cannot shut off service because of inability to pay.

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