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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Please call us at 866-262-6458 on weekdays from 7:00AM to 8:00PM and on weekends from 9:00AM to 5:00PM. For billing-related inquiries, please go to Messaging in your NYU Langone Health MyChart account and select Billing Inquiries to submit a question to our billing department.
Education and Research Information Office of Admissions (MD degree programs) 212-263-5290 admissions@med.nyu.edu. Graduate Medical Education 212-263-5506 gme.support@nyulangone.org. Vilcek Institute of Graduate Biomedical Sciences (PhD and MD/PhD programs) 212-263-5648 vilcek-info@nyulangone.org.
If you wish to obtain a copy of your health record, you must submit a written request to Health Information Management Services. You may use the request form Authorization for Release of Health Information (PDF 676 KB) for a printable copy. All information must be completed in order for your request to be processed.
To request a copy of a medical record from a physician, call or write to the physician holding the record. If the physician does not respond to this request within a timely manner, you can file a complaint with the NYS Department of Health, Office of Professional Medical Conduct for Physicians.
The easiest and fastest way for NYU Langone patients to access and request their medical record is to use their MyChart account. With MyChart, you submit your request electronically and get notified when records are ready.
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People also ask

If you are a family member of a deceased patient, you can request information if: You have proof of the patients permission prior to his/her death. It is relevant to your own health, and is requested by your physician. You are the executor of the estate and have included a copy of court papers.
To request a copy of a medical record from a hospital, call or write to the hospital holding the record. You must speak to the Medical Records Department and request a release of medical information authorization form from the hospital.
If you are a patient at NYU Langone and dont yet have an account, you can create your account online. If you are not a patient at NYU Langone, please call our MyChart Help Desk at 866-262-6458 so that we may create an account for you.

nyu release information form