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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How long does it take MetLife to approve a claim?

How long will it take MetLife to approve my claim? Once we receive your claim, well review everything within 5 business days and respond to your claim within 10 business days if we need more information from you.

How do I send documents to MetLife?

Online. If youre an individual beneficiary: complete online. If youre a trust or entity: complete online. Email to INDlifeclaims@metlife.com. Fax to 1-908-655-9586. Mail via USPS to the address provided on your claim kit.

Can you email claims to MetLife?

I am the beneficiary; how do I file a life insurance claim? You can complete the claim form you received in your claim kit and send to MetLife via mail, fax, email or complete the claim form online. Please see Frequently Asked Questions below for more details.

How do I submit a disability claim to MetLife?

To start your claim, call MetLife at 1-833-622-0135. 2. Speak with a MetLife customer care advocate and provide the following: Your name, address, e-mail address, telephone number and employee ID. Your employers name, address, and telephone number.

How do I file my MetLife wellness claim online?

Visit mybenefits.metlife.com or download the MetLife Mobile App to view your certificate of insurance and to initiate your claim* or call 866-626-3705 to obtain a claim form*. Answer some questions about your claim and upload your medical documentation to support your claim. The whole process takes just minutes!

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