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Tier Exception There should be documentation to show that the lower-cost sharing alternative drug(s) were not effective. To request a tier exception: Fax a Tier Exception Form to CVS Caremark at 1-888-487-9257. Call CVS Caremark at 1-800-294-5979.
Under a healthcare plan, the list of covered prescription drugs is called a formulary. The formulary is usually divided into tiers or levels of coverage based on the type or usage of the medication. Each tier will have a defined out-of-pocket cost that the patient must pay before receiving the drug.
With Express Scripts, Tier 1 will include all generic drugs, Tier 2 will include all preferred brand-name drugs and Tier 3 will include all nonpreferred brand-name drugs. Its important to note that some medicines may move from one tier (copayment/co-insurance level) to another.
Once submitted, your doctor should hear back about your plans decision within a couple days after the request. If approved, your medication will be covered at cost-sharing that applies in the lower tier.
Your plan must give you a decision within 72 hours of receiving the request. You can request a fast (expedited) appeal if you or your doctor feel that your health could be seriously harmed by waiting the standard timeline for appeal decisions.
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A tiering exception request is a way to request lower cost-sharing. For tiering exception requests, you or your doctor must show that drugs for treatment of your condition that are on lower tiers are ineffective or dangerous for you.

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