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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Care Management support is available 24/7 through Anthem Blue Cross Cal MediConnect Plan Customer Care at 1-855-817-5786.
Where can an appeal be filed? Call Member Services at 1-855-817-5785 (TTY: 711) Monday through Friday from 8 a.m. to 8 p.m. This call is free. Fax your written appeal to 1-888-458-1406.
The corrected claim must be received within the timely filing limit due to the initial claim not being considered a clean claim. Anthem follows the standard of: \u2022 For participating providers \u2014 within the 180 day timely filing period. For nonparticipating providers \u2014 within the 365 day timely filing period.
Log on to Anthem > My Plan and choose "Claims" from the drop-down menu. Scroll to the "Submit a Claim" button at the bottom of the page. Enter the requested contact and claims information and submit.