Customer Feedback - Illinois Secretary of State 2025

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Secretary of State Facility Location Please schedule an appointment today and Skip-the-Line. Vehicle-related transactions, such as license plate sticker renewal and disability placards, are walk in services and do not require an appointment.
If an applicant does not receive their new permanent drivers license or state ID after 15 business days of visiting a facility, they can check the status online or call 217-782-7044.
Illinois 1-217-782-6830. 1- 217-782-0244 (Constituent Affairs Help Line)
Contact Driver/Seniors, 888-261-5280. Drivers, 888-261-5238. Library (TBBS), 888-261-7861. Library Info Line, 888-261-2709. Personnel, 888-261-5112. Vehicles, 888-261-7864.
Alternatively, you may submit an online complaint at .oeig.ilsos.gov, or email your complaint to oeig@ilsos.gov. Complaints can also be taken over the phone at (312) 814-0042. Anonymous complaints are accepted.
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You may verify your license status by visiting the IDFPR website License Look-Up feature and following the instructions listed. The Department considers License Look-Up to be the most accurate and current evidence of the status of your license as it is updated daily.

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